Terms & Conditions

  1. Cancellations
  2. Product Information/Support
  3. Sales Taxes/Duties
  4. Return Policy
  5. Fee Schedule
  6. Errors, Omissions, Copyright
  7. Delivery/*Shipping
  8. International Shipping
  9. Tracking Number
  10. Shipping Claims:
  11. Warranty
  12. Internet Pricing vs. In store Pricing Disclaimer
  13. Currency

Q: Cancellations

Should you decide to cancel your order, you must contact Eastern Offroad & Performance. At our discretion a cancellation fee of up to 30% will apply. Any orders cancelled after shipping are considered returns and you must receive an RGA (Return Goods Authorization) prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.

Q: Product Information/Support

We offer full customer support and are happy to assist you in the installation process should questions arise. Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact Eastern Offroad & Performance prior to installation. You must contact us within 7 business days with issues of damaged packages or incorrect parts. Eastern Offroad & Performance is NOT responsible for parts that are installed improperly or not used for the applications intended. If you have any questions, call prior to installation. 506-847-9500

Q: Sales Taxes/Duties

Only orders shipped to Ontario, Alberta, British Columbia, and Quebec are charged G.S.T. and applicable sales tax if any. Orders shipped to Canadian destinations other than Ontario, Alberta, British Columbia and Quebec will be charged G.S.T. only. Orders shipped to New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador will be charged HST. Eastern Offroad & Performance only ships within Canada.

Q: Return Policy

All returns require prior authorization; Eastern Offroad & Performance will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from Eastern Offroad & Performance within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Eastern Offroad & Performance’s discretion. 30% restocking fee applies.

Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. Eastern Offroad & Performance will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).

Q: Fee Schedule

Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts present.

Q: Errors, Omissions, Copyright

All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for accuracy, easternoffroad.ca reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Eastern Offroad & Performance reserves the right to cancel or refuse an order in the event there is found to be an error in pricing or product description. Eastern Offroad & Performance may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Products listed are registered trademarks of their respective manufacturers.

Q: Delivery/*Shipping

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration. Eastern Offroad & Performance reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. Eastern Offroad & Performance makes every effort to ship to our customers in a timely fashion. Air shipping is available for an additional charge.

Q: International Shipping

Eastern Offroad & Performance only ships within Canada at this time.

Q: Tracking Number

A tracking number is normally emailed to you once an order has been completed and shipped is shipped by courier. In the event an item is not in stock, Eastern Offroad & Performance may choose to have it shipped directly from the vendor or manufacturer to fill your order as quickly as possible. In this case a tracking number will not be provided but if needed, we would request one on your behalf.

Canada Post tracking numbers are not provided. Please allow 7 working days before requesting tracking numbers.

Q: Shipping Claims:

1 - Damaged Goods:

If you receive a package that is damaged, you must report this to Eastern Offroad & Performance within 2 days of receipt of item. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery. All damaged packages must be reported to Eastern Offroad & Performance within 2 days. Damages not reported in this time become the customer’s responsibility. Eastern Offroad & Performance is not responsible for damaged goods or missing shipments that have been signed for.

2 - Lost Shipment:

Please call, within Canada 1.877.652.5438.

Estern Offroad & Performance reserves the right to cancel or refuse orders.

Q: Warranty

Our warranty policy is as follows. In the case of parts purchased, we comply with the policy laid out by the specific manufacturer. In most cases, manufacturers will not cover expenses such as labor, return freight, duty or taxes. We suggest you read and understand the warranty by the manufactures prior to purchase.

Q: Internet Pricing vs. In store Pricing Disclaimer

Online prices are available for online purchases only, Eastern Offroad & Performance reserves the right accept or refuse online pricing in-store or in-store pricing online. It is possible to receive different pricing on the internet verses in-store pricing. If you shop online for a price, then go to the store, you may get a different price and maybe higher price.

Eastern Offroad & Performance reserves the right to change this policy at any time without notice.

Q: Currency

Shopping cart sales are processed in Canadian dollars . Eastern Offroad & Performance factors in the exchange rate; inbound freight, duty, US dollar purchases and Brokerage into Canada.