Privacy Policy

Q: Browsing

We collect certain information when you visit EasternOffroad.ca to improve the quality of your experience. The information that we collect depends upon where you travel within our site. Anytime that you visit our site to browse, read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, google.ca, yahoo.ca, etc…); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. We use this information to measure the number of visitors to areas of our site, and to help us make our site more useful and interesting to our visitors.

Q: Cookies

We use "cookies" on our site to enable you to save your information and to expedite any future orders. A "cookie" is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the Web site's computer, which, generally speaking, is the only computer that can read it. Most consumers do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer. Our site relies upon the use of cookies to enhance your shopping experience, but our cookies do not contain nor track your personally identifiable information.

Q: Online Registration Request

If you choose to purchase a product from us, we will collect your personally identifiable information, such as your name, e-mail address, billing postal address, shipping postal address, telephone number, credit card number and expiration date ("Purchase Information") in order to properly process your purchase. You may not modify or remove your Purchase Information - even if you cancel or return your product order - as it is necessary to maintain a record of your initial product purchase.

Q: Contests

We run contests on our site in which we ask visitors for contact information (like e-mail address). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We use vehicle identification and make and model information to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Q: Links to other sites

This site contains links to other sites. EasternOffroad.ca is not responsible for the privacy practices or the content of such linked Web sites.

Q: Printing Errors

Although every effort is made to keep our website error free, mistakes sometimes occur. We are not responsible for typographical and or technical errors. Price and shipping rates are subject to change without notice.

Q: How Can I Opt Out of Receiving Further Communication?

To unsubscribe from an E-Mail List: Simply send an email us at info@easternoffroad.ca, subject line: REMOVE MY EMAIL.

Q: Contact Information

Eastern Offroad & Performance Inc.
174 Millenium Drive
Quispamsis, NB E2E 6E6
1.877.652.5438
506.847.9500
Email:

Shipping

Q: Shipping

Purchasing a suspension lift kit in Canada can be complicated. The last thing that you need is to spend valuable time finding the best kit for your vehicle then to find out that there are significant import and shipping fees above and beyond the ticket price.

Here at Eastern Offroad, we want to make this process as simple and painless as possible.

Besides NEVER adding any import fees to your bill, we offer low shipping rates across Canada

Besides saving $$$, you will save some time too!

Q: Delivery/*Shipping

We aim to have your product to you within 10 business days. We do everything we can to keep that delivery time, however, hold ups at the border or issues with the manufacturer are out of our control and may delay delivery. Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration. Eastern Offroad & Performance reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. Eastern Offroad & Performance makes every effort to ship to our customers in a timely fashion. Air shipping is available for an additional charge. Any order cancellations will be subject to a 30% restocking fee.

Q: International Shipping

Eastern Offroad & Performance only ships within Canada at this time.

Q: Tracking Number

A tracking number is normally emailed to you once an order has been completed and shipped is shipped by courier. In the event an item is not in stock, Eastern Offroad & Performance may choose to have it shipped directly from the vendor or manufacturer to fill your order as quickly as possible. In this case a tracking number will not be provided but if needed, we would request one on your behalf.

Canada Post tracking numbers are not provided. Please allow 7 working days before requesting tracking numbers.

Q: Shipping Claims

1 - Damaged Goods:

If you receive a package that is damaged, you must report this to Eastern Offroad & Performance within 2 days of receipt of item. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery. All damaged packages must be reported to Eastern Offroad & Performance within 2 days. Damages not reported in this time become the customer’s responsibility. Eastern Offroad & Performance is not responsible for damaged goods or missing shipments that have been signed for.

2 - Lost Shipment:

Please call, within Canada 1-877-652-5438.

Eastern Offroad & Performance reserves the right to cancel or refuse orders.


Return Policy

Q: Fee Schedule

Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts present.


Terms & Conditions

Q: Cancellations

Should you decide to cancel your order, you must contact Eastern Offroad & Performance. At our discretion a cancellation fee of up to 30% will apply. Any orders cancelled after shipping are considered returns and you must receive an RGA (Return Goods Authorization) prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.

Q: Product Information/Support

We offer full customer support and are happy to assist you in the installation process should questions arise. Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact Eastern Offroad & Performance prior to installation. You must contact us within 7 business days with issues of damaged packages or incorrect parts. Eastern Offroad & Performance is NOT responsible for parts that are installed improperly or not used for the applications intended. If you have any questions, call prior to installation. 506-847-9500

Q: Sales Taxes/Duties

Only orders shipped to Ontario, Alberta, British Columbia, and Quebec are charged G.S.T. and applicable sales tax if any. Orders shipped to Canadian destinations other than Ontario, Alberta, British Columbia and Quebec will be charged G.S.T. only. Orders shipped to New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador will be charged HST. Eastern Offroad & Performance only ships within Canada.

Q: Return Policy

All returns require prior authorization; Eastern Offroad & Performance will only accept new unused, unopened items for return. Special order, electrical, cut, custom painted and custom built items are non-returnable. Mounted tires are deemed to be used and are non-returnable. An RGA (Return Goods Authorization) number must be obtained from Eastern Offroad & Performance within 7 days of receiving your merchandise for refund. Refunds, if given, will be refunded through the same method as the original payment. All returns after 7 days will only be eligible for an in-store or online credit at Eastern Offroad & Performance’s discretion. 30% restocking fee applies.

Shipping charges are non-refundable and the purchaser is responsible for the cost of return shipping as well as the original shipping. Items returned without prior authorization or collect will be refused. Eastern Offroad & Performance will not be responsible for loss of product, shipping or any other charges incurred from products returned without prior authorization (R.G.A.).

Q: Fee Schedule

Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts present.

Q: Errors, Omissions, Copyright

All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. Images shown are for illustrative purposes and may not be an exact representation of the product. While we strive for accuracy, easternoffroad.ca reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Eastern Offroad & Performance reserves the right to cancel or refuse an order in the event there is found to be an error in pricing or product description. Eastern Offroad & Performance may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Products listed are registered trademarks of their respective manufacturers.

Q: Delivery/*Shipping

Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration. Eastern Offroad & Performance reserves the right to cancel any order placed and fully refund any monies received in the event of product being unavailable from the vendor or manufacturer. Eastern Offroad & Performance makes every effort to ship to our customers in a timely fashion. Air shipping is available for an additional charge.

Q: International Shipping

Eastern Offroad & Performance only ships within Canada at this time.

Q: Tracking Number

A tracking number is normally emailed to you once an order has been completed and shipped is shipped by courier. In the event an item is not in stock, Eastern Offroad & Performance may choose to have it shipped directly from the vendor or manufacturer to fill your order as quickly as possible. In this case a tracking number will not be provided but if needed, we would request one on your behalf.

Canada Post tracking numbers are not provided. Please allow 7 working days before requesting tracking numbers.

Q: Shipping Claims:

1 - Damaged Goods:

If you receive a package that is damaged, you must report this to Eastern Offroad & Performance within 2 days of receipt of item. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery. All damaged packages must be reported to Eastern Offroad & Performance within 2 days. Damages not reported in this time become the customer’s responsibility. Eastern Offroad & Performance is not responsible for damaged goods or missing shipments that have been signed for.

2 - Lost Shipment:

Please call, within Canada 1.877.652.5438.

Estern Offroad & Performance reserves the right to cancel or refuse orders.

Q: Warranty

Our warranty policy is as follows. In the case of parts purchased, we comply with the policy laid out by the specific manufacturer. In most cases, manufacturers will not cover expenses such as labor, return freight, duty or taxes. We suggest you read and understand the warranty by the manufactures prior to purchase.

Q: Internet Pricing vs. In store Pricing Disclaimer

Online prices are available for online purchases only, Eastern Offroad & Performance reserves the right accept or refuse online pricing in-store or in-store pricing online. It is possible to receive different pricing on the internet verses in-store pricing. If you shop online for a price, then go to the store, you may get a different price and maybe higher price.

Eastern Offroad & Performance reserves the right to change this policy at any time without notice.

Q: Currency

Shopping cart sales are processed in Canadian dollars . Eastern Offroad & Performance factors in the exchange rate; inbound freight, duty, US dollar purchases and Brokerage into Canada.